Positive Mind Care (PMC) is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy ("Policy") outlines how PMC collects, uses, and protects personal information as you access our online healthcare services.
Collection and Use of Personal Information
PMC collects personal information to provide effective healthcare services, including online consultations. Information collected may include:
- Contact Information: Name, address, telephone number, and email address.
- Health Information: Medical history, symptoms, treatment details, and other health-related information needed to support healthcare services.
- Billing Information: Payment details such as credit card information or insurance data necessary for processing payments.
- Healthcare Services: To schedule appointments, communicate with clients, and conduct consultations and follow-ups..
- Legal Compliance: To meet legal and regulatory requirements, such as record-keeping.
- Service Improvement: To analyze client data for improving treatment outcomes and enhancing healthcare quality.
Personal information is collected for the following purposes:
Privacy in Online Consultations
In our online platform:
- Private Appointments: Online video consultations are strictly between the doctor and the client. No third parties are involved or permitted to join the session.
- Confidentiality of Sessions: Video sessions are not recorded, ensuring that interactions remain private and unrecorded.
Disclosure of Personal Information
PMC may disclose personal information under specific circumstances, including:
- With Your Consent: Disclosure will only occur with your express or implied consent.
- Legal Obligations: In response to a lawful request, such as a court order.
- Protection of Individuals: In situations where there is suspected abuse, neglect, or a threat of harm.
- Healthcare Coordination: With other healthcare providers involved in your treatment plan, as needed.
Third-Party Service Providers
PMC may use third-party service providers to support certain functions, such as payment processing and IT support. These providers are bound by strict confidentiality agreements and are not permitted to use personal information beyond the services they provide to PMC.
Protection of Personal Information
PMC employs robust security measures to protect your personal information from unauthorized access or misuse, including:
- Administrative Safeguards: Restricting data access to authorized personnel.
- Physical Safeguards: Securing facilities and storage systems for data.
- Technical Safeguards: Utilizing secure servers, encryption, and other technologies to protect data integrity.
- Healthcare Coordination: With other healthcare providers involved in your treatment plan, as needed.
Access to Personal Information
Clients have the right to review, access, or request corrections to their personal information. Requests for deletion of information may also be accommodated, subject to legal and regulatory obligations.
Changes to This Privacy Policy
PMC may modify this Privacy Policy to reflect changes in practice or legal requirements. Updated policies will be posted on our website, and changes will be effective immediately upon posting.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or PMC’s privacy practices, please contact us at: